The Last Chapter in the Wikipedia Tale?

So we now know who was behind the Wikipedia Seigenthaler entry : the prankster has confessed. It started as a joke and ended up as a shot heard round the Internet, with the joker quitting his job and Wikipedia, the online encyclopedia, suffering a blow to its credibility. A man in Nashville, Tenn., has admitted … Read more

Give Your Mouse A Bath

Those who got excited about the idea of a washable keyboard (which I wrote about in a WSJ.com column a few weeks back — sorry, subscription only; a version appeared on the BBC World Service, and is available as a podcast) can now get excited about Washable Computer Mice, from Unotron: Unotron’s pioneering mice design … Read more

The Lessons of Wikipedia

The Seigenthaler/Wikipedia case is attracting attention from strange quarters. I’m not sure what it means, but it’s fodder for pondering on the nature of truth, falsehood and deliberate obfuscation. From OfficialWire, there’s this piece: “It’s Your Story…You Tell It Anyway You Want On Wikipedia”: After four months, Seigenthaler was finally able to get Wales to … Read more

Podcast: Presence

Here’s another podcast of a piece I did for the BBC’s World Service ‘World Business Report’. This one’s on presence, a favorite topic of mine; Download it here. (Thanks, BBC, for allowing me to republish it as a podcast. I’m told the WBR appears in the U.S. on WBUR and other stations in the NPR … Read more

IVR Cheat Sheets, And Dirty Tricks?

The IVR debate rumbles on. Could automated voice phone systems be better than just having a human answering the phone? Is it better to cheat the system? Paul English’s cheat sheet has appeared more than 100 TV and radio stations in a month. One company, Angel.com, has been fighting back, first with a pretty harsh … Read more