CNET Gets Newsmaps

Without wanting to sound pompous, CNET may have taken my advice. A few months back (May 13, 2005) I wrote in a WSJ.com column (subscription only; non-subscribers will have to take my word for it or check out News Visualization posts in Loose Wire’s Design & Innovation section) that to me it’s slightly daft that … Read more

The “Danger” of Wikipedia: “volunteer vandals with poison-pen intellects”

An interesting piece in Editor & Publisher on The Danger of Wikipedia, that quotes a USA Today piece written by John Seigenthaler, a retired journalist who served as Robert Kennedy’s administrative assistant in the early 1960s, says that a very personal experience has convinced him that “Wikipedia is a flawed and irresponsible research tool”: Seigenthaler … Read more

The End of the Sorry Sony Saga?

Sony to recall copy-protected CDs, according to the BBC: Sony BMG is recalling music CDs that use controversial anti-piracy software. The software was widely criticised because it used virus-like techniques to stop illegal copies being made. Widespread pressure has made the music giant remove CDs bearing the software from stores. It will also swap bought … Read more

ZoneAlarm’s Impressive About-turn, Or How To Do Blog PR Right

A day ago I vented my disappointment at a sneaky marketing gambit inside ZoneAlarm’s otherwise excellent free firewall software, which scared the user into running an external spyware scanner in the hope of getting them to upgrade. This morning I received word from their PR department that this promotion “has been turned off. The wording was not … Read more

How To Plug PR Black Holes, Or Steal A Rival’s Customers

Why have I become a Nokia Care Center? Because I wrote a nasty blog post about them a year ago, that’s why. In October 2004 I was not happy with the response of my local Nokia centre, which seemed very cavalier and, well, careless about the data saved on a customer’s phone. Basically, there was … Read more