Service at Amazon, the great online store I’ve dealt with for years, is either declining or getting selective. A friend of mine in Indonesia placed an order on June 19, received confirmation the same day, and then…. nothing. She queried the order twice, and I’ve queried it once, without any response. The bank hasn’t received any … Read more
Take pity on us journalists. I tried to reach Toshiba’s PR handlers in Asia this morning. It’s not easy. Their Japanese site has a webpage which contains press releases but none of those releases contained contact numbers, names or emails. (How are we expected to ask follow up questions if there’s no contact number? A press release … Read more
From the Silly Error Messages Dept, AT&T tell me access to my AT&T Global email account is suspended. Or is it? Processing of registration requests is temporarily unavailable. Will be available again now. Thank you for your patience. (DBS0062E) Um….
I couldn’t help passing this one on, though I don’t mean to mock either Milton Keynes, a charming artificial town in England, or Online Journalism, a very worthy project of the USC Annenberg Online Journalism Review. Online Journalism today picks up a piece from the BBC about how British Telecom is trying to extend broadband … Read more
(an update on this episode: the bank in question has now compounded its faux pas by sending me press releases I didn’t sign up for. After the first one I sent a polite request for them to stop, but another one arrived half an hour later. My second request was slightly less polite. More on … Read more