Confessions of a PDF Hater

There’s a lot of discussion about the ongoing spat between Microsoft and Adobe over whether Microsoft will be able to install PDF/Acrobat support in its next version of Office. This should be as straightforward as PDF support in OpenOffice — where you can choose to save (well, print, technically speaking) a file as an Acrobat … Read more

Call Me, If You Can Figure Out My Number

Why do people leave their mobile or alternative telephone numbers on their phone greetings messages, spoken so fast they sound like Mongolian railway stations? “Hi, this is Janice, if you need me really urgently you can call me on blblsvblffblsxsvvngihtblblle. Thanks for calling, and have a great day trying to figure out the number I … Read more

It’s Downhill From Here: Web 2.0 Awards

It’s a sign either that Web 2.0 has become an important and integral part of things, or that matters are getting out of control, but here’s another of what you should expect to be a long line of Web 2.0 Awards. This one is from SEOmoz, of whom I’ve never heard before, but which is … Read more

Hotel Complaints, Blackmail and Bribery

Why is it that big chains in the service industry assume that when you write to them complaining about something that you’re just out for a freebie? The thinking seems to go: this person is trying to blackmail us. So bribe them. Case in point: Just got back from a weekend at five-star hotel in … Read more

The Demise of the Considered Response

It’s my rather pompous term for the way that email, SMS and, in particular, the SlackBerry [sic] reduce the quality of our replies. Nowadays, it seems, a prompt one-line answer to an email is considered somehow more productive, efficient, effective and “smart” than actually contemplating for a moment the subject and the best response. However … Read more