Podcast: Cameras

By | July 28, 2020

The BBC World Service Business Daily version of my piece on cameras. (The Business Daily podcast is here. Script is here.)

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To listen to Business Daily on the radio, tune into BBC World Service at the following times, or click here.

Australasia: Mon-Fri 0141*, 0741

East Asia: Mon-Fri 0041, 1441
South Asia: Tue-Fri 0141*, Mon-Fri 0741
East Africa: Mon-Fri 1941
West Africa: Mon-Fri 1541*
Middle East: Mon-Fri 0141*, 1141*
Europe: Mon-Fri 0741, 2132
Americas: Tue-Fri 0141*, Mon-Fri 0741, 1041, 2132

Thanks to the BBC for allowing me to reproduce it as a podcast.

Cameras [BBC column]

By | July 28, 2020

This is the script for a piece I recorded for the BBC World Service. It’ s based on a piece I wrote for my employer, Reuters.

We always assume that when a new technology comes along it will displace the old. And that tends to be the case. But displace doesn’t mean delete, remove, consign to the dustpile–which is often what we mean. Radio didn’t obliterate books or newspapers, TV didn’t obliterate radio. The Internet hasn’t obliterated any of them–although if you’re in TV, radio, newspapers or book publishing, you probably feel a bit obliterated. There will still be all those things, though they’ll have to make way for a digital, online world.

The same is true of cameras. Many of us assumed that just as film gave way to digital photos, so would the camera give way to the cameraphone. After all, who wants to carry more than one gadget around with them? Well, it turns out, quite a lot of us. Instead of a camera in a phone obliterating the need for a camera, we took so many pictures with our camera phone that we started wanting to take better photos. So we bought a better camera.

There’s another conundrum here, too. We thought that because all these camera phones could take video, people would be more interested in video than still photography. That’s also turned out not to be true. Sure, we get out the video camera out for Junior’s role in the school play, but for the most part we take still photos because they’re easier to upload, less time consuming to look at. When we do upload video it’s in short bursts, and of something noteworthy. In short, we use our digital gadgets not to build up a mass of memories but to select and share the best ones.

In other words, we are finding ways of coping with this digital cornucopia–where we can capture, store, and upload pretty much everything by focusing on quality rather than quantity. However good our mobile phone is at taking photos, we still think a dedicated camera, with a better lens and innards, will do a better job. We don’t want 1000s of photos–we want the best one. Same with video. We don’t have time to edit hours of footage down to something watchable, so we record video sparingly, and don’t dare subject our Facebook friends to anything longer than a minute.

I don’t know if there’s a law of digital disruption in here, but for sure there are lessons. First off is that people are happy to carry more than one gadget around with them if they think they serve a purpose. Second, the more they do of something the more they want to explore it–so long as they can see an uptick in the quality of the outcome.

And finally, we’re learning how to harness the expected tidal wave of data by using technology to filter out the stuff we don’t need, while ensuring that what we do keep is the best. It’s not surprising, then, that the makes of camera we rely on today are brands our parents would recognise: brands such as Nikon, Canon and Fuji. While the technologies may have changed the way we store and share pictures, the way we take them hasn’t.

Social media stress? There’s an app for that

By | May 29, 2012

A piece on how one marketing company is capitalizing on what it says is growing stress among social media users. 

Nestle, purveyor of the decades-old KitKat snack, has launched an app it says addresses a growing problem among young social media users – giving them a break from the stress of posting updates by doing it for them.

The software, Social Break, automatically sends random updates to users’ Facebook, Twitter and LinkedIn accounts. It will be officially launched in Singapore later this week and is free to download from kitkat.com.sg/socialbreak.

While the application is a tongue-in-cheek marketing gimmick, the developers behind the software, ad agency JWT, say it also highlights a serious problem among younger users, especially in Asia: growing stress about time spent maintaining a presence on social networks.

JWT surveyed 900 19-26 year olds in China, Singapore and the United States and found that more than half considered it too time-consuming to keep up with all their social media commitments and conceded that the time they spent on such sites had a negative impact on their job or studies.

More at Social media stress? There’s an app for that 

In a Samsung Galaxy far, far away … will Android still rule?

By | May 29, 2012

A piece I wrote on potential roadbumps in Samsung’s ride to smartphone dominance. 

Samsung Electronics is the world’s largest smartphone manufacturer and biggest user of Google’s Android operating system.

And, for some, that’s the problem.

Samsung’s meteoric rise – in the first quarter of 2011 it shipped fewer smartphones than Apple, Nokia or Research in Motion, but is now market leader – has handed it a dilemma. Does it risk becoming a commodity manufacturer of hardware, squeezed like the PC makers of old between narrowing margins and those who control the software that makes their devices run, or does it try to break into other parts of the business – the so-called mobile ecosystem?

“It comes down to this sense of what it is they want to be,” said Tony Cripps, principal analyst at Ovum. “Do they really want to be one of the power players or are they happy enabling someone else’s ecosystem?”

To be sure, Samsung isn’t in any kind of trouble, and isn’t likely to be so any time soon. Later on Thursday, it will launch the Galaxy S3, the latest addition to its flagship range of smartphones. Juniper Research expects Samsung to remain the No.1 smartphone manufacturer this quarter. The next iPhone upgrade is expected around the third quarter.

“Android has done wonders for them,” says India-based Gartner analyst Anshul Gupta.

But still the company has its critics. They worry that Samsung has yet to address the central contradiction of it making devices that use someone else’s operating system. By licensing the free Android OS from Google, Samsung saves itself millions of dollars in software development costs and license fees, but leaves itself dependent on Google.

More at In a Samsung Galaxy far, far away … will Android still rule? | Reuters

Blackberry’s Future [BBC]

By | July 28, 2020

In some ways our world all looks very similar. Prefab coffee and fast food chains, Cars that all look the same. Everyone on Facebook. But what we–and by we I include the people who actually produce and sell these goods and services–don’t do a good job of is understanding while the global products may be similar, how they’re actually used can be very different. 

In short: Just because your fancy product is doing well in country X, do you actually know why? 

This, it turns out, is kind of important. Because if you don’t understand that, chances are you won’t know how to keep the good thing going, let alone expand on it. 

Take, for example, Research in Motion, They’ve done extraordinarily well in some countries, but none more so than Indonesia. Everyone, it seems has a BlackBerry. A friend recently bought one for his six year old daughter so she wouldn’t be teased at school. 

This is music to the ears of RIM, because as you may have heard they’re not doing so well in other parts of the world. So it made sense for the company to try to sell its devices to another 7 million Indonesians, After all, the first 7 loved them. 

So they’ve launched a new phone. It has a radio in it, because that’s what they heard people in emerging markets like Indonesia want. It has a special button on the side which will take users to its BB messaging service, which is what group-oriented Indonesians love about the Blackberry. And it’s going to be cheaper. 

But RIM didn’t create its success in Indonesia,. That was organic–a lucky mix of Indonesians’ love of new things and their conservatism that keeps them wedded to products after others have moved on. Local telephone providers helped by keeping prices low. And out of it all came a lively ecosystem of program developers, street corner vendors selling accessories and fixing broken phones, and malls full of second hand dealers. 

Now RIM is trying to formalize this, But they may not completely understand the unique culture of adoption and usage that Indonesians have given to the BlackBerry, which is quite different to how a corporate drone in New York might use it. 

As globalization throws up more of these quirks companies are going to have to work harder, faster and better to understand why their products are popular. Because if they don’t they may not only find themselves unable to build on that success; they may find their efforts to expand actually make things worse. By trying to expand downmarket in Indonesia for example, RIM may run against one of the very things that makes the brand popular: its exclusivity, which makes a BB a status symbol.

That may sound odd to someone in Canada, Hong Kong or London for whom the BlackBerry is yesterday’s news. But that’s the point. Globalisation may look good on paper, but going local is the only way to make it a success strategy.