Inside the Web of Things

This is a slightly longer version of a piece I’ve recorded for the BBC World Service I’ve long dreamed of an Internet of things, where all the stuff in my life speaks to each other instead of me having to the talking. The vision is relatively simple: each gadget is assigned an Internet address and… Read More »

We’re Not in the Business of Understanding our User

A few years ago I wrote about sometimes your product is useful to people in ways you didn’t know—and that you’d be smart to recognise that and capitalize on itn (What Your Product Does You Might Not Know About, 2007). One of the examples I cited was ZoneAlarm, a very popular firewall that was bought… Read More »