The New Normal: Constant Flux

(This is a copy of my Loose Wire Sevice column, produced for newspapers and other print publications. Hence the lack of links.) I was reading a blog by a World Banker the other day—now there’s a phrase I wouldn’t have thought I’d use a few years ago—about our old favorite in this column: Twitter. Now… Read More »

We’re All Kevin Smiths Now

(This is a copy of my Loose Wire Sevice column, produced for newspapers and other print publications. Hence the lack of links.) A few weeks ago a gentleman of, by his own account, more than average girth was thrown off a Southwest Air flight between Oakland and Burbank. Unfortunately for the airline this was no… Read More »

Podcast: Hotel Business Centers

Spending a week in the Philippines at one of Manila’s fancier hotels reminded me how far hotel business centers have to go to catch up with the rest of the leisure industry. A weekly column I recorded for the BBC World Service Business Daily (the Business Daily podcast is here.) To listen to the podcast,… Read More »