We’re Not in the Business of Understanding our User

A few years ago I wrote about sometimes your product is useful to people in ways you didn’t know—and that you’d be smart to recognise that and capitalize on itn (What Your Product Does You Might Not Know About, 2007). One of the examples I cited was ZoneAlarm, a very popular firewall that was bought … Read more

Southeast Asia’s Viral Infection

Southeast Asia is fast developing a reputation as the most dangerous place on the Internet. It’s not a reputation the region can afford to have. By one count Thailand has risen to be the country with the most number of malware infections, by one account, and by another to be the second, all in the … Read more

Phantom Mobile Threats

How secure is your mobile phone? This is an old bugaboo that folks who sell antivirus software have tried to get us scared about. But the truth is that for the past decade there’s really not much to lose sleep over. That hasn’t stopped people getting freaked out about it. A security conference heard that … Read more

Evoting? First Bad Omen

I’m in the Philippines to look at their preparations for an automated evoting election in May. This morning’s visit to the hotel’s business center wasn’t a good omen: no antivirus software on their computers. This might not tell us very much about the potential for disaster in an election which is supposed to be entirely … Read more

The Trojan That Never Was

How not to handle a PR debacle, Part 767: Avast, the free antivirus I’ve been using, and recommending, for while, has lost my confidence by a double whammy: mis-identifying pretty much every executable on my computer as a Trojan, and then not telling me about it. Apparently an update to the software will misidentify a … Read more