The Long Tail of the LongPen

Writer Margaret Atwood launched her LongPen invention over the weekend, allowing authors to sign books over the Internet. As CTV.ca, Canada’s CTV news reports, a technical glitch marred the LongPen’s first test: Atwood and fans had to wait while the invention got some final adjustments. When it came back to life, she used the LongPen … Read more

Hotel Complaints, Blackmail and Bribery

Why is it that big chains in the service industry assume that when you write to them complaining about something that you’re just out for a freebie? The thinking seems to go: this person is trying to blackmail us. So bribe them. Case in point: Just got back from a weekend at five-star hotel in … Read more

Wireless in Cambodia

I’m in Phnom Penh International Airport for the first time in 15–odd years, and it’s remarkable. They’ve recently renovated it from what it was before, but I’m guessing they’ve been through a few changes since I used to come here to visit the isolated regime of Hun Sen, the then People’s Republic of Kampuchea. He’s … Read more

This Week’s Column: Bacteria at Your Fingertips

This week’s (paid subscription only; apologies) column in the WSJ.com (which runs in the Personal Journal of The Asian Wall Street Journal) is about the gunk in your keyboard: An exhaustive poll of my friends reveals that all sorts of stuff is being spilled over the average keyboard: biscuit crumbs, mango, fizzy beverage, the odd … Read more

The Heat in the Kitchen? It’s Bad Design Being Set on Fire

Currently at my mother’s UK flat and frankly horrified at some of the kitchen appliance design I’m seeing here. There’s a Credaplan Microwave (which thankfully doesn’t seem to exist anymore) which sports an interface a succession of PhDs have not been able to fathom. Then there’s a brand new Indesit WIDL146 washing machine which looks … Read more