The Alarm Clock is Dead, Long Live the Cellphone

Gadgets, like software and services, often end up being used in ways the creator didn’t intend. But how many companies make the most of this opportunity? Take the cellphone. More than a third of Brits use their mobile phone as an alarm clock, according to a survey by British hotel chain Travelodge (thanks textually.org): Budget … Read more

Hotel Complaints, Blackmail and Bribery

Why is it that big chains in the service industry assume that when you write to them complaining about something that you’re just out for a freebie? The thinking seems to go: this person is trying to blackmail us. So bribe them. Case in point: Just got back from a weekend at five-star hotel in … Read more