When Good Things Fail

(Update at bottom of post) I’m never quite sure what to do when something I’ve raved about in previous columns fails on me. Do I trumpet its failure to the world immediately? Do I go through the normal customer service channels to get it fixed, or do I raise hell with their PR to ensure … Read more

A Modular Packing Expert Speaks

Today’s podcast is given over to an interview with my old friend Jim, further identity concealed, as we catch him via Skype on mission in the southern Sudan and ask him, not about the tense political situation and his efforts to bolster democracy in that troubled country, but about how he packs his underpants. Anyone … Read more

Revisiting the Kryptonite Affair

(This post is also available as an experimental Loose Wireless podcast ) Remember the Kryptonite Affair? It was back in September 2004 when a company that sold bicycle locks crashed into the power of forums and blogs and came away battered and bleeding when it failed to respond in Internet time to complaints that some … Read more

The Future of Animal Advertising

For those of you who listen to podcast versions of my slot on the BBC World Service, this isn’t one. Apologies. What this is is what I hope will be the beginnings of more regular podcast fare known, tentatively, as Loose Wireless. To start off, it’s just me yakking away on subjects that interest me, … Read more